There is no doubt, you have probably seen the Moon Pod Bean Bag advertisement. It is airing on local news channels nationwide. For those who consider themselves a bean bag enthusiasts, the Moonpod may intrigue your interests.
There are three Moonpods, including the Lovesac, Regular Beanbag Chair, and Recliner. Each model has a unique design to deliver comfort when sitting, reclining, and sleeping, according to the manufacturer.
Moonpod.co does not have an About Us page. The Contact Us page doesn’t provide significant information like an address or phone number.
Is the Moonpod a legit brand? Find out by reading the content provided below.
Galaxy Relaxation LLC
The brain behind the Moonpod is Galaxy Relaxation LLC. A BBB business filing reveals the vendor is located at 7 Lispenard St, Unit 2, New York, NY 10013. A Google Maps search doesn’t connect the address to Galaxy Relations. Unit 1 is connected to the former J Spa Tribeca, according to Facebook. The unit is now abandoned. Unit 2 is an apartment, according to Realtor.com. There is no evidence to determine if the apartment is empty or occupied.
Galaxy Relaxation is registered in the State of New York as a Foreign Limited Liability Company. The company was registered on November 27, 2018, according to the New York Department of State Division of Corporations.
Galaxy Relaxation Moonpod is not accredited by BBB. The agency rated the company a “D-,” related to its failure to respond to customer complaints. Over the past 12 months, 18 customers have filed BBB complaints against Moonpod and 68 over the past three years.
The BBB customer complaints are regarding poor customer service, poor quality products, wrong product description, failure to comply with its own Return Policy, and hidden restocking fees.
A customer filed a BBB complaint on June 23, 2021, claiming Galaxy Relaxation imposed an unexpected $20 restocking fee on a return. The customer claims to have been charged $77 for return shipping on a bean bag described as “flimsy.”
A customer filed a BBB complaint on August 18, 2021, in regard to a cancellation. The customer claims to have requested the cancellation, but Moonpod refused. The customer claims the cancellation request was submitted prior to the order being shipped.
Another customer claimed the Moonpod Bean Bag was not as described. She claims the bean bag would not maintain its shape after several days of use.
Another customer claimed the bean bag filler would not support her daughter’s weight. The Alibaba vendor is Hangzhou Shengcui Yijia Technology Co., Ltd.
Consumers have rated Moonpood 1.27 out of 5 stars.
The Moonpod is available at Alibaba for $39.95 per unit. This could explain the customer’s complaint, regarding receiving a different bean bag than described by Galaxy Relaxation.
Another vendor sells the same Moon Pod Bean Bag for $15 per unit.
Alibaba vendors offer a large selection of bean bag designs. None of the availabilities are more than $40 per unit.
Summary – Moonpod Scam
Is Moonpod a scam? Is Galaxy Relaxation a scam? There is no evidence of a scam. However, there may be enough evidence to safely say Galaxy Relaxation is not based in the United States. The address on the BBB filing is a residential property, above a permanently closed nail salon. This could explain why the website does not have an About Us page or provide consumers with a legitimate address or phone number.
It is important to note, media companies do not conduct research on brands before selling them a commercial spot. Galaxy Relaxation is raking in nearly $1K for a $40-bean bag available at Alibaba and AliExpress.
If the manufacturer is not located in the United States, it is likely an Alibaba dropshipper. If anyone has the return address, please feel free to share it. It is likely a shipping fulfillment center, which is common practice among dropshippers.
We recommend conducting a product comparison of TV-advertised products with Alibaba and AliExpress products before purchase.