Audien is an online hearing aid vendor. Audien Hearing Aids have been rated #1 among audiologists, according to the official website. Unlike conventional hearing aids, Audien powers on a rechargeable battery and has a price tag of only $89.
Audien – The Brand
Audien Hearing claims to be an American company, but the official website does not provide a physical address, only the phone number (205) 255-1112. A Google search rendered the physical address 10733 N Frank Lloyd Wright Blvd, Ste 103, Scottsdale, AZ 85259.
A business search via Arizona’s E-Licensing business search did not render results for Audien Hearing.
Audien Hearing is not registered with accredited by the BBB. However, it does have an “F” BBB rating and 123 BBB complaints filed over the last 12 months. The customer complaints are regarding background noise, poor customer service, malfunctioning hearing aids, $99-restocking fee, non-deliveries, unauthorized credit card charges, and family-owned claims.
Audien Hearing’s BBB complaint responses are very unprofessional, calling out customers for calling their company a scam and rating them 1-star.
The Audien EV1 and Audien EV3 share many of the same features as the Alibaba selection, all of which are more affordable and referred to as “hearing amplifiers” not hearing aids.
Another red flag is the website’s images, which are on various websites. For example, the golf image with three males celebrating is from the official PGA website. The “Virtually Invisible” image can be found on the official Oticon Hearing Aid website.
Even the “How It All Began” image is a Google stock image.
The image utilized as a part of a testimonial “Michael H.” is also stolen. The gentleman is not Michael H. but Gregory R. Wagner, a Century Foundation contributor. Last, but not least, the testimonial image deemed “Cheryl M.” is a Shutterstock image.
It is possible some of the images were purchased by Audien Hearing, but the likelihood is extremely low.
Afterword – Audien Hearing Aids Scam
Is Audien Hearing Aids a scam? The website is filled with questionable images, its “F” BBB rating, and unprofessional responses its 123 BBB complaints are red flags. There are several Alibaba, Aliexpress, and Amazon hearing aid replicas, none of which are exact.
According to a BBB complaint, Audien Hearing charges a $99-restocking fee, which is unheard of in e-commerce. Some vendors will charge a 15% restocking fee, but $99? The website claims Audien Hearing is based in the United States, but an Arizona government business search did not validate this claim.
Nayzayerz previously reviewed another hearing aid vendor known as Nano Hearing Aids, which had 647 BBB complaints regarding the same issues. The legitimacy of these websites is definitely questionable.
American consumers need to ban together and demand FTC do its job. Protecting American consumers from online fraud should be the agency’s number one priority.
BBB needs to join forces with FTC to eliminate the thousands of fraudulent websites taking advantage of our most vulnerable consumers. These are not companies, they are individual or a group of scam artists. Just shameful this behavior of permitted to continue without FTC intervention.