Audien Hearing EV1 and EV3 Scam Or Legitimate, You Decide!

Audien is an online hearing aid vendor. Audien Hearing Aids have been rated #1 among audiologists, according to the official website. Unlike conventional hearing aids, Audien powers on a rechargeable battery and has a price tag of only $89.

Image: Audien Hearing

Audien – The Brand

Audien Hearing claims to be an American company, but the official website does not provide a physical address, only the phone number (205) 255-1112. A Google search rendered the physical address 10733 N Frank Lloyd Wright Blvd, Ste 103, Scottsdale, AZ 85259.

Image: Arizona E-Licensing

A business search via Arizona’s E-Licensing business search did not render results for Audien Hearing.

Not BBB-Accredited

Audien Hearing is not registered with accredited by the BBB. However, it does have an “F” BBB rating and 123 BBB complaints filed over the last 12 months. The customer complaints are regarding background noise, poor customer service, malfunctioning hearing aids, $99-restocking fee, non-deliveries, unauthorized credit card charges, and family-owned claims.

Image: BBB

Audien Hearing’s BBB complaint responses are very unprofessional, calling out customers for calling their company a scam and rating them 1-star.

Alibaba Look-A-Like

The Audien EV1 and Audien EV3 share many of the same features as the Alibaba selection, all of which are more affordable and referred to as “hearing amplifiers” not hearing aids.

Stock Images

Another red flag is the website’s images, which are on various websites. For example, the golf image with three males celebrating is from the official PGA website. The “Virtually Invisible” image can be found on the official Oticon Hearing Aid website.

Image: Audien Hearing
Image: PGA Website

Even the “How It All Began” image is a Google stock image.

Image: Audien Hearing
Image: Google Stock Image

The image utilized as a part of a testimonial “Michael H.” is also stolen. The gentleman is not Michael H. but Gregory R. Wagner, a Century Foundation contributor. Last, but not least, the testimonial image deemed “Cheryl M.” is a Shutterstock image.

Image: Audien Hearing
Image: Oticon Hearing Aids

It is possible some of the images were purchased by Audien Hearing, but the likelihood is extremely low.

Image: Audien Hearing
Image: The Century Foundation
Image: Audien Hearing Aids
Image: Shutterstock

Afterword – Audien Hearing Aids Scam

Is Audien Hearing Aids a scam? The website is filled with questionable images, its “F” BBB rating, and unprofessional responses its 123 BBB complaints are red flags. There are several Alibaba, Aliexpress, and Amazon hearing aid replicas, none of which are exact.

According to a BBB complaint, Audien Hearing charges a $99-restocking fee, which is unheard of in e-commerce. Some vendors will charge a 15% restocking fee, but $99? The website claims Audien Hearing is based in the United States, but an Arizona government business search did not validate this claim.

Nayzayerz previously reviewed another hearing aid vendor known as Nano Hearing Aids, which had 647 BBB complaints regarding the same issues. The legitimacy of these websites is definitely questionable.

American consumers need to ban together and demand FTC do its job. Protecting American consumers from online fraud should be the agency’s number one priority.

BBB needs to join forces with FTC to eliminate the thousands of fraudulent websites taking advantage of our most vulnerable consumers. These are not companies, they are individual or a group of scam artists. Just shameful this behavior of permitted to continue without FTC intervention.

4 thoughts on “Audien Hearing EV1 and EV3 Scam Or Legitimate, You Decide!”

  1. The Audien EV3 hearing aid is the worst hearing aid i ever owned and i have owned many. First off you have to adjust the volume with a screw driver with it out of your ear. When i bought mine it clearly showed in the video a volume button that you can turn up or down while in your ear (that’s the only way to get it right). As far as their 30 day money back guarantee, that is as useless as the hearing aid itself. I emailed customer service the day i got it and told them i was not at all happy with the hearing aid, only to be ignored. I also complained on Facebook where they blocked me from commenting. on a scale of 1 to 10 i give the hearing aid a 0 and as far as their guarantee i also give a 0. The customer service i give it the same rating a 0. Everything about this company is based on deception. They take your money and ignore unsatisfied customers. Do NOT buy from them

    1. This is very a common practice among these unofficial vendors. It appears, they alter images from products posted on Alibaba and AliExpress to make them look unique. Of course, the consumer never receive the “exact” product, but instead, the Chinese-manufactured cheap knockoff. This is not saying that all Chinese companies produce horrible products, but the majority of them do. As far as the vendor, he/she is most likely based in India. Asian Indians have taken over the online scam world. The FDA, PayPal, Google, Facebook, Amazon, or SEC are not taking the appropriate action to protect the American consumer. But, this is to be expected, since China owns the Internet.

      1. I just ordered An Audien rechargeable hearing aid and pray it is all it is cracked up to be on the ads. At this price, don’t expect much, but am waiting to see. Hopefully, there are some satisfied customers. Pray I may be amongst them, am 81 and live on a fixed income, so can’t afford to waste money on scams. Used my Amex card as they stand behind purchases that not valid.

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