Hammacher Schlemmer 1.6-Star Customer Rating – Why?

Hammacher.com is an e-commerce platform, promoting various products. The Hammacher Schlemmer collection includes seats, children’s carousels, tricycles, saunas, hammocks, mobility devices, table runners, vests, footwear, pillows, humidifiers, and more. Other websites associated with Hammacher Schlemmer include:

  • Hammacherschlemmer.net

About Hammacher Schlemmer

The Hammacher Schlemmer is an employee-owned fulfillment service at 9180 LeSaint Dr., Fairfield, OH 45014. The company is registered as a Foreign Corporation in Ohio. The business registration has been active since August 13, 1985, according to an Ohio Secretary of State website.

Image: Hammacher.com
Image: Ohio Secretary of State

BBB-Accredited

Hammacher Schlemmer is accredited by BBB, with a history of 213 customer complaints in the past three years. BBB has issued several alerts for Hammacher Schlemmer. The alerts claim the company has a history of signing customers up for its rewards program without customer authorization. The majority of the BBB complaints are associated with the alert.

Image: BBB

BBB has also issued an alert for Hammacher Schlemmer. The alert claims the company does not respond to refund requests in a timely manner. BBB claims it has encouraged the company to improve its refund process via a written request on October 29, 2021. The most recent BBB complaints don’t reflect an improvement in this regard.

Image: BBB

Consumers have rated the company a 1.08 out of 5 stars.

A BBB complaint filed on January 11, 2022, claimed they were enrolled in the company’s reward membership program without authorization. The customer claimed to have been charged for an additional month after cancellation. The company refunded the customer for the charges.

Image: BBB

A customer complaint filed on January 20, 2022, claimed to have received a damaged product. After sending it back, the company didn’t issue the refund even after the customer contacted customer support.

Image: BBB

A complaint filed on December 16, 2021, claimed to have purchased a faulty product, which was later returned. The company guaranteed a replacement, which never arrived. The customer claimed the company issues a refund minus the shipping charges and taxes. You must remember this was a return for a faulty item.

Image: BBB

Another complaint claimed to have paid for expedited shipping for a product that was not on backorder. Only part of the order was delivered as the rest was on backorder. Other complaints are regarding wrong product description, non-deliveries, failure to comply with Lifetime Guarantee, shipping charges on damaged returns, issuing partial refunds on returned products, and poor-quality products.

Hammacher Schlemmer Institute

Hammacher Schlemmer Institute claims to be a nonprofit entity. A tax-exempt organization search via the IRS website did not render results. All US nonprofits are required to obtain tax exemption rights through IRS.

Image: IRS

Yelp 1.5-Star Review

Yelp users have rated Hammacher Schlemmer a 1.5 out of 5 stars. The reviews are very similar to the BBB complaints. Customers claim Hammacher Schlemmer products are on extended backorder, refund issues, poor-quality products, unauthorized credit card charges, shipping charges on damaged returns, and poor customer service

Image: Yelp
Image: Yelp
Image: Yelp

Trustpilot 1.6-Star Review

Like Yelp and BBB users, Trustpilot users rated Hammacher Schlemmer very low. The company has a 1.6 out of 5 stars. Chad reviewed the company on February 2, 2022, claiming to have purchased a treadmill, thinking it was American-made, but later found its origin was China. The customer claimed the Hammacher Schlemmer price was $308 higher than that of Amazon.

Image: Trustpilot

Alibaba Look-A-Likes

Hammacher Schlemmer promotes products very similar to those promoted by Alibaba. For example, the Hammacher Schlemmer Bathroom Bamboo Stool is priced at $59.95. The Alibaba replica is priced at $5.

Image: Hammacher.com
Image: Alibaba

The Hammacher Schlemmer Heated Shiatsu Full Body Massage Mat is priced at $249.95. The Alibaba replica is priced at only $18.50.

Image: Hammacher.com
Image: Alibaba

The Hammacher Schlemmer Hypnotic Jellyfish Aquarium is priced at $99.95. The Alibaba replica is much lower at $11.55.

Image: Hammacher.com
Image: Alibaba

Afterword – Hammacher Schlemmer Scam        

Is Hammacher Schlemmer a scam? There is no evidence that supports a scam. However, the company has a history of extensive backorders, enrolling customers in its rewards program without authorization, penalizing customers for returned damaged products by charging them shipping, promoting poor-quality products, and poor customer support.

Many of Hammacher Schlemmer products have Alibaba replicas that are significantly more affordable. There is no evidence to support the company is an Alibaba dropshipper. Is it really that unbelievable that Hammacher Schlemmer was a legitimate company that turned Alibaba dropshipper? Look at Amazon, which is nothing more than a miniature Alibaba.

If Hammacher Schlemmer is not an Alibaba dropshipper, it third parties maybe. However, it sure looks as if it is, so be sure to take the time to comparison shop when shopping at Hammacher Schlemmer.

BBB representatives have no integrity. This company has an extensive history of poor customer service, which is overlooked by BBB. This is so typical of BBB to ignore hundreds of customer complaints when the company is accredited. Pay BBB to stay quiet, works every time.

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