Hilymall.com is an e-commerce furniture store. Hilymall offers a selection of Baxton Studio furniture, including the Augustus Leather Storage Ottoman, Agni Modern and Contemporary Wood Buffet, Ailia Modern Farmhouse Kitchen Storage Cabinet, Aimi Mid-Century Wood Platform Bed, and more.
About The Vendor
Hilmall describes itself as a “global online” retailer, with customers in more than 200 countries. The Contact Us page provides the address A1-803, Chunhua Road, Beiyuan, Yiwu, Zhejiang China. Google Maps does not connect the address to a commercial, residential, or industrial establishment.
A Google search connects the address to various websites:
- Yiwu Jianzhou Trading Co.
- Beauty Supplies Factory
- Elite Tattoo Supply Ltd.
- Yiwu Pangqiao Trading Co.
- Yiwu Runhang Trading Co.
- XiXi Electronic Commerce
- Yiwu Ba Jiao E-commerce Co.
1.7-Star Trustpilot Rating
Hilymall has a 1.7-star Trustpilot review. The low rating is linked to 18 1-star customer reviews. A review, posted two days ago, claimed to have purchased $80 of merchandise from Hilmall. Oksana claimed the order was never shipped.
Grant posted a review 4 days ago, claiming to have received a shirt, in place of a $79 carport. Hilymall denied the customer’s refund request.
Murphy claimed to have received a cheap leather wallet, in place of outdoor furniture. K. Mueller claimed to have received arm sleeves, not a utility shed. All of the reviews make similar accusations, receiving cheap items, in place of ordered items.
The website was registered on December 29, 2020. The registrant is not disclosed in the filing.
It is important to note, Hilymall does not offer return shipping. If you receive an item that is not as described by the vendor, you can ship it back at your own expense. Even more concerning, the return must be shipped back to China.
Afterword – Hilymall Scam
Is Hilymall a scam? There is no valid evidence to validate Hilymall a scam. However, the heavily discounted prices for Barbara Modern and Baxton Studio furniture are a major red flag. It is impossible for a vendor to sell name-brand products so heavily discounted and make a profit.
The Trustpilot customer reviews are also red flags. Most of the customers claimed to have purchased furniture and received low-quality products instead.
The customer is responsible for the return shipping to China. If you receive an item not as described, you will be required to pay for the return shipping. This is not to mention, there is no guarantee the merchant will refund your money if you decide to return your purchase.
If you receive an item, other than what you purchased, file a PayPal claim “item not as described”. This will provide you with the opportunity to make the merchant responsible for the return shipping and refund. PayPal will at least consider your refund request if you go this route. Otherwise, your investment will be flushed down the toilet.