Novimaxx.com is an e-commerce site, specializing in Wi-Fi extenders. The Novi Maxx is a compact wireless Internet extender.
The website does not have an About Us page. The Contact Us page provides the address, 2345 Vauxhall Road, Union, NJ 07083. BBB connects the address to a logistics company, American Cargo Express.
The vendor utilizes the address of a logistics service for its NoviMaxx physical address. All returns must be shipped to American Cargo Express. Customers are responsible for 100 percent of the return shipping cost.
NoviMaxx warranty prices vary between $9.99 and $39.96. A $9.99-warranty covers one NoviMaxx Wifi Repeater. A $39.96-warranty covers five repeaters for up to three years.
NoviMax claims to include a 2-year manufacturer’s warranty with each unit.
If the NoviMaxx is protected by a two-year warranty, why would customers pay $10 or more for an additional 3-year warranty. The device will be lucky to offer a two year service, if the customer is lucky. And this is not to mention, this is a Chinese-made product.
NoviMaxx is not a unique Wi-Fi extender, as the same device is available at AliExpress. The NoviMaxx Wifi Extender is priced at $49.95 per unit, compared to the AliExpress replica at $13.81 per unit. The same wireless extender is available at Alibaba for $7.90 per unit.
Not Accredited By BBB
BBB does not accredit NoviMaxx, which does not have a BBB business filing.
The website was established on November 10, 2021.
Afterword – NoviMaxx Scam
Is NoviMaxx a scam? There is no evidence to support a scam. However, the vendor sells Alibaba and AliExpress replicas at a significant markup. There is a $42.05 difference between the NoviMaxx and Alibaba price and a $36.14 difference between the AliExpress price.
It is likely NoviMaxx is dropshipping from AliExpress/Alibaba. NoviMaxx’s physical address is a shipping company, which is another dropshipping red flag. Alibaba or AliExpress ships the order to the customer. Customers ship their returns to American Cargo Express. Why does NoviMaxx utilize a shipping service to handle returns? It is most likely due to the vendor being an internationalist.
Unofficial vendors utilize shipping companies to handle their returns. To avoid a refund, some unofficial online merchants will request returns to be shipped to a foreign country. In fact, this happens more often than consumers could imagine because it deters and avoids returns.
In addition to international return addresses, customers are responsible for 100 percent of the shipping cost. Shipping from America to China or India costs between $25 and $100, more than what the customer initially paid.