Squishmallowsus.com – Unresolved BBB Complaints & 1.4-Star Trustpilot Rating


Squishmallowsus.com is an e-commerce site for plush toys. The SquishMallows.com collection includes the Reaper, Plaque Nurse, Emily the Bat, Plaque Doctor, Malcolm the Mushroom, Wendy the Frog, Patty the Cow, Connor the Cow, Maggie the Stingray, and Benny the Big Foot.

About The Vendor

The About Us page does not provide significant information for validation purposes. The Contact Us page provides the address 11599 Arrow Route, Rancho Cucamonga, California 91730. A Google search connects the address to a Cardinal Health-DSC Logistics Warehouse.

Image: Squishmallowsus.com
Image: Google Search

California Business Search

A business search via the California Secretary of State website did not render results for Squishmallowsus. A BBB filing for Squishmallows connects the website to Kellytoy USA at 4811 South Alameda Street, Los Angeles, CA 90058. A business search did not render results for Kellytoy.

Image: BBB

BBB has not rated Kellytoy, which has a slew of customer complaints, regarding non-deliveries. All complainants claimed to have placed orders with Kelly Toy, none of which were delivered.

Image: California Secretary of State

Kellytoy did not respond to any of the BBB complaints, but representatives took it upon themselves to close the cases. This is BBB’s way of making it appear to achieve success with all complaints. In other words, it is BBB trying to keep its ratings up, even though these 14 customer complaints are still unresolved. And, what is up with the Not Rated “NR” rating?

Image: BBB

Alibaba Replicas

Each Squishmallowus has an Alibaba replica. The Squishmallowsus toy is priced at $19.99, compared to the Alibaba $2.50.

Image: Squishmallowsus.com
Image: Alibaba

Trustpilot 1.4-Star Rating

Squishmallowsus.com has earned itself  a 1.4-star Trustpilot rating. The low rating is associated with poor quality, refund refusal, and non-deliveries. Maria M. claimed her order arrived in poor condition and refund was accepted, with one stipulation. Maria would have to return the toys to a Chinese address.

Image: Trustpilot

Another complaint claimed the tracking number was sent from 17track.net. The order was never received.

Image: Trustpilot

Website Information

The website was registered on February 22, 2021. Squishmallows.com was registered on April 4, 2017, to Kellytoy.

Image: WhoIs

Afterword – Squishmallowsus Scam

Is Squishmallowsus.com a scam? Is Squishmallowsus a scam? There is no evidence to validate the legitimacy of the website. A Trustpilot review claimed the vendor was shipping from an Amazon warehouse, which is evidence enough to prove the above claim.

Image: BBB

Squishmallows appears to be an official brand of KellyToy, a subsidiary of Jazwares, according to a New York Times article. A California business search did not render results for Kellytoy or Squishmallows. The official website, squishmallows.com, does not provide consumers with a physical address. Kelly Toys Holdings did not render results via the California Secretary of State website.

Kelly Toy has a 2.3-star Facebook rating, with 490 likes. Squishmallows has 132,612 followers and boatloads of interaction.

More evidence is needed to validate the legitimacy of Squishamallowsus.com. The BBB and Trustpilot reviews/complaints definitely do not put the website in a good light.

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