Luminess Direct LLC is a TV home shopping business located at 12802 Capricorn Street in Stafford, Texas. The company specializes in airbrush systems, cosmetics, and foundations. Each Luminess Airbrush Makeup System is backed by a 30-day money-back guarantee and 1-year “standard, limited” manufacturer’s warranty, which covers only manufacturer defects. The warranty does not cover misuse, neglect, or damage related to accidents.
The company claims to have more than 5 million customers and a 50,000+-customer 4.4-star rating. This does not include the 206-customer 3-star rating on BBB.
Image: BBBPaying BBB members get leniency when it comes to negative consumer reviews. For a monthly fee, companies can keep in good standing with BBB, regardless if they have one or thousands of negative customer reviews.
Luminess Airbrush System Highly Publicized
Luminess highly publicizes its Airbrush Makeup Systems through paid advertisements. Just about every consumer has encountered one or more of these ads. It can seem like an eternity from the beginning to the end of a Luminess commercial. This is precious time, viewers will never get back.
Three Easy Payments Of $39.99
The Luminess makeup kit can be paid for in three easy payments of $39.99 each. Each system includes a Luminess Airbrush System, two foundations, one blush, and a skin brightener. You can opt for the $19.99 special that only includes the airbrush. With this option, you will be required to sign up for the $39.99 monthly subscription.
Before You Commit
While Luminess offers an easy payment system for its products, every consumer should research the company before making a commitment. The company has a 5-star rating on its website and an A+ BBB rating. These ratings do not reflect the company’s thousands of other customer reviews posted on consumer advocacy websites like Pissed Consumer, Ripoff Report, and the BBB.
Most of the dissatisfied customers are complaining about poor customer service related to overcharges, missing orders, no refunds on canceled and returned orders, false advertisement, and misleading refund policies.
Luminess Direct is a legitimate Domestic Limited Liability Company headquartered in Stafford, Texas, according to the Texas Comptroller of Public Accounts website. The CEO and founder of Luminess Air is Sean Mehta who was sued by Rebecca Pena in 2008.
The lawsuit was related to a patent for the Hair Made to Matadi. Allegedly, Mehta offered Pena $20,000 and royalties for the Hair Made to Matadi patent. Pena alleges she was defrauded by Mehta
While the company is legitimate, it may not be in your best interest to buy its products. Conduct thorough research before making any purchases. The company is notable for fraudulent business practices, according to the many negative customer reviews online.